VIA111 Desk-officer Practice

Code VIA111
Name Desk-officer Practice
Status Internship
Level and type Undergraduate Studies, Professional
Field of study Languages
Academic staff Larisa Iļinska
Credit points 4.0 (6.0 ECTS)
Parts 1
Annotation Students get acquainted with office, enterprise, and company structure and work organization. Practical application of theoretical knowledge: paperwork, translation, using office equipment .
Goals and objectives
of the course in terms
of competences and skills
The aim of the internship is to familiarize with work organization at an office, enterprise or institution. Internship tasks: ? to develop record management skills; ? to develop office management skills and norms of business communication; ? to develop skills in running office equipment.
Learning outcomes
and assessment
Students are able to improve the knowledge of fundamentals of record management and demonstrate administrative skills and business communication norms. - Student intern is able to register and conduct telephone communication, work at the reception, register personal applications, and fulfill the orders of the manager.
Students are able to demonstrate excellent knowledge of written and oral Latvian, Russian and English. - Student intern is able to edit, manage, and translate business correspondence, minutes and reports.
Students are able to work with computer and use contemporary versions of software: MS Word, MS Excel, Internet Explorer, Acrobat Reader etc. - Student intern is able to use various software managing, translating, editing and printing documents and correspondence.
Students are able to use office equipment. - Student intern is able to use office equipment. Evaluation: written report on the internship, signed by the manager of the respective company – tested/not tested.
Course prerequisites English language skills at B2 level according to CEFR, fundamentals of record management

[Extended course information PDF]