DSP707 Service Science, Management, and Engineering

Code DSP707
Name Service Science, Management, and Engineering
Status Compulsory/Courses of Limited Choice
Level and type Post-graduate Studies, Academic
Field of study Computer Science
Academic staff Mārīte Kirikova, Gundars Alksnis
Credit points 4.0 (6.0 ECTS)
Parts 1
Annotation The course is about service oriented approach in business and information systems and software engineering. It concerns vertical (inside the enterprise) and horizontal (inter-organisational) service provision situations. The emphasis is put on new innovative service development. The course comprises service design methods, basics of building service oriented architectures (SOA), and other topics of service engineering. Students will experiment with various service development and running technologies. They will learn approaches to service governance according to most popular service management methods and standards. Students are expected to have basic knowledge in business process modelling, systems theory and portfolio management. The course concerns also research advances in SOA..
Goals and objectives
of the course in terms
of competences and skills
The course objective is to provide theoretical knowledge and skills enabling students to systematically design, develop and govern services.
Learning outcomes
and assessment
Is able to explain basic principles, pros, and cons of SSME and SOA; recognizes elements of SOA infrastructure and SOA life cycle. - Written examination that includes theoretical questions as well as situation description for which the student should suggest service based improvement for the business process.
Can assess and explain the necessity (or the opposite) of service introduction according to organisational goals and enterprise/business architecture. - The student has to develop a business improvement plan for for a given business case using ready-made service components.
Using service development tools is able to integrate services into the business process by choosing the services which are most suitable to business goals of the enterprise. - Independently completed laboratory work.
Is able to monitor service performance of business processes, identify the need for performance impovement, and suggest a service improvement plan. - Independently completed laboratory work.
Course prerequisites Business process modelling, systems theory, portfolio management

[Extended course information PDF]